JR Cigars Reviews

I have ordered cigars from JR Cigars on multiple occasions and have been impressed. They have great specials and quick shipping. The last order I made there was a mix up but after I made a call they sent the right cigars immediately. Nice people and great service. Highly recommend.

This review is regarding the quality of cigars not the company. I ordered a box of 25 Tatiana rum classic. It came on time. Usually I purchase a few great quality cigars at a store for $7.00 a piece. JR Cigars sells much cheaper and I decided to give it a shot, bad move from my part. The cigars taste horrible, flavor is there but the the quality of tabaco must be the worst on the planet. Unfortunately I pass the 30 days return window . Learn from my mistake, nobody will sell a cigar that cheap unless they take shortcuts in quality.

Order placed 20 days ago. Never received it. Tracking shows it was lost in transit. JR customer service refusing to give me a refund and refusing to reship it. I’ve contacted them 6 times. Do not give these people your money

Got a few boxes of Tabak Especial cigars and was satisfied. This past month I am being shipped cigars I did not order and billed on my credit card. Do not trust them with putting a credit card on file!

Everyday for the past several years I get about five or six email spams from JR cigars. In these past couple years I've talked on the phone with their customer service a good 20 times plus, every time being assured that the email would stop and that they would take care of it.
Nothing ever seems to happen I guess they have a habit of just sweeping it under the rug.
Well looking through all the reviews apparently many other people have the same complaint. I wish I didn't even have to give you one star a tenth of a star would be more like it.
I read reviews of Jr'cigars on BBB and they graded the company with a letter grade of f.
I'll be going there next to write another review with them.

Worst service in the world. DO not purchase anything from this company! They take your order and say they ship next day, never ships and they never call or email you. When you call about the shipment status they say some issue with the address approval, we have purchased from this company in the past, when you ask what the issue is they can't tell you and they will call you back in 24-48 hours, are kidding if I could wait I would not had paid for next day delivery.

Again, this company is a big JOKE, don't do business with this company!!!

According to JR Cigars, their system go hacked and thus my internal JR cigar account got hacked.
Now the only way for me to place orders with them is to get a new e-mail address, what a sham this is, I have been working in IT for 30 + years and to say to an person to go get another e-mail address because our system go hacked is a disgrace.

My experience has been horrendous. I ordered some cigars for my boyfriend's birthday, and they were never even shipped, was never even contacted. I cancelled the order and wanted a full refund of $148. I received $91.58, and I didn't receive ANYTHING from them. It has been over 2 weeks since I cancelled and I just now got refunded, and it wasn't even the full amount.

I will NEVER EVER order from this company again.

Horrbile. 8 days after ordering cigars I have no idea if or when they'll ship. Called them and was told it looks like the order was pulled but had no info? First and last time!! Should've just stuck with CI where I get my cigars within a few days. Lesson learned. BEWARE!!

JR CIGARS SENDS OUT BOCUS DISCOUNT CODES